Phone Consults – Atlas Medical Clinic


In light of COVID-19 and to support the act of social distancing the physicians at Atlas Medical Clinic are now available for phone consultations during ALL business hours / 7 Days a Week. Please call us at the clinic or reach us by email to schedule your Virtual Appointment. You can also book your appointment online.

OHIP Covered – Ontarians with a valid OHIP card can book Virtual Appointments without having to pay additional fees.
If you don’t have a valid OHIP card, you can still book a Virtual Appointment, however, fees may apply.

Please note:

  • Phone consults are not suitable for emergencies or appointments that require a physical exam.
  • The incoming call may be coming from a blocked number. Please temporarily change your phone settings to allow incoming calls from a blocked caller ID.
  • The clinic is still open for in-person appointments. As a reminder, if you have respiratory symptoms please contact us prior to coming into the clinic. 
  • Although every effort is made to keep appointments on schedule, delays may occur from time to time due to patient needs, medical emergencies, and clinic volume/traffic. 

Simply have access to the telephone number you have provided to the clinic as your mode of contact and be ready to receive the call at the appointment time.

Video consults are available for rostered/registered patients of Dr. Susan Ngo only. For video consults, you will need a smart phone, tablet or computer, internet access and a valid email address.

The duration of the phone consult will be dependent on the nature of the call. However, most calls are addressed within 15 minutes.

Our physicians make every effort to call you at the appointed time. However, due to variability of phone consult duration please be prepared to receive the call within a 20 minute window of your scheduled appointment time. Delays may occur from time to time due to patient needs, medical emergencies, and clinic volume/traffic.

Yes. Dr. Xuan Wang is able to provide phone consults in Mandarin. Please make sure to identify your language requirement when calling the clinic to book your appointment.

About atlas medical clinic

At Atlas Medical Clinic, your health is our utmost priority. We have a team of male and female physicians who strive to provide excellent and responsible health care for all age groups. Our clinic is professionally designed and has a welcoming modern environment.

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